Shipping and returns

Delivery within Germany

Delivery within Germany by default happens with DHL, usually within 2-5 work days. Each delivery (including partial shipments) will be charged as follows:

Calculation based on order value for packages up to 30 kg (exact calculation is made while ordering)

  • Shipping fee EUR 3,50 (package without insurance) within Germany up to an order value of EUR 29,99
  • Free shipping (package up to 30 kg with an insurance of max. EUR 500,-) within Germany for an order value of EUR 30,00 or higher
  • For orders up to an order value of EUR 15,- there's an extra charge for small quantities of EUR 5,00 for processing (calculated in the eShop during checkout).

Note: Please understand that we cannot assume del credere liabilty for delivery delays. If an article is unavailable contrary to expectation, of course you will be informed immediately.

International delivery (within the European Union)

Delivery within the EU by default happens with DHL, depending on weight. Each delivery (including partial shipments) within the EU will be charged as follows:

  • Shipping fee of EUR 17,- within the European Union up to an order value of EUR 99,99 (DHL package up to 30 kg with an insurance of max. EUR 500,-)
  • Shipping fee of EUR 9,90 within the EU for an order value of EUR 100,- or higher (DHL package up to 30 kg with an insurance of max. EUR 500,-)
  • For orders up to an order value of EUR 15,- there's an extra charge for small quantities of EUR 5,00 for processing (calculated in the eShop during checkout).

Returns within Germany and from the EU:

Please announce any returns via your customer account (log in at "my account" on the upper right) at  "orders". For this your order must have the status "complete". Select the order with "order details", then click "return article" on the right below the product, fill in and send us the return form. We will answer immediately via e-mail.

Find the right of withdrawal here!